FAQ

FREQUENTLY ASKED QUESTIONS

what's you payment ways ?

We support TT/LC/Western Union and so on.

What's your warranty terms ?

1 year warranty for our Tracker/MDVR, some accessories 3-6 months.

What is our MOQ for the Mobile DVR?

We don't have MOQ for standard orders, for orders with printing logo

the MOQ is usually 100pcs, and for OEM color box the MOQ is 1,000pcs

Our MOQ is 1pc, welcome to order sample to test our quality and service. For the first order, we have no limit for the quantity.

How can I get a sample?

1) choose the item you need and contact our sales for price, shipping and specifications details;

2) if you are agree with our offer, please send us your contact information to make Proforma Invoice;

3) after payment done, please send us bank copy so that we can arrange sample for you as soon as possible;

4) Tracking number will be sent to you after we send out your sample

Do you offer free sample?

Yes, we offer free samples. But you would pay sample fee firstly and sample fee will be returned when massive order is placed.

Are you manufacturer or trading company?

A:We are one of top 10 manufacturers in GPS industry;

Head Office: 18th Floor, Hongchang Square, Shennan East Road, Luohu District, Shenzhen, China

Factory: 2nd Floor, Building D3, Yuxiang Industrial Park, No.8, zaohekeng Industrial Zone, Jianzhu Road, Nanwan, Longgang District, Shenzhen, China;

you are welcomed to visit our head office and factory.

Can I apply my own tracking system to the mobile DVR?

Yes, we have powerful technical team to make your tracking system

compatible with our device.

Do you accept OEM/ODM?

A:OEM/ODM is highly welcome. We are focusing on improving video processing technology and video analyze technology,provide the advanced monitor products,technical solution and professional premium service world-wide,offer OEM&ODM service.Also our R&D team have rich experience in ODM&OEM.

How can i get the user Manual and softwares ?

You can contact our sales managers.

How can I get online demo ?

Please contact us to get test website,test account and password .

How can i get technical support ?

We provide online technical support with 24hours .We have strong R&D team to support our customers, and if you have any question for the technology of our products, please email to us, reply will be sent to you immediately; Also if you have any doubt for the information on our website or any feedback for the quality of our products, please email to us, and thanks for your all comments in advance.

How does you ensure the quality of products

All goods are 100% inspected before shipping,  we do at least 5 test, including In-coming raw material test, sample test then bulk produce, functional test, burn-in test,  appearance inspection.

WANT TO WORK WITH US?